Amazon Web Services (AWS) has updated its Amazon Connect contact center service to help enterprises offer a better end-to-end ...

Backed by $200 million in funding, 28-year-old Scott Wu and his team of competitive coders at Cognition are building an AI ...

Adoption of GenAI is picking up in India. Senior executives of Automation Anywhere explain how organizations are leveraging ...

Top AI and trading firms are vying for IIT talent, rolling out lucrative offers. Packages this season are soaring, with some ...

New capabilities include proactive, personalized customer outreach, improved self-service, generative AI safeguards, and ...

Microsoft revealed groundbreaking AI technologies for empowering business operations and employees at the recent Ignite 2024.

Looking ahead, the researchers had tested the system on 1,000 participants. Seeing the results they claim that the AI agent ...

Slowly but surely, Amazon’s AWS cloud computing unit has become a major player in the call/contact center space with its ...

I still can’t tell if we’re in a recession or out of it. Or perhaps we were never really in one to begin with! Regardless, as of late November 2024, the US had their elections and crypto is booming ...

At the same time, AI is making it easier to build software internally that can replace commercial SaaS apps. In August, ...

In an exclusive interview at Amazon Web Services Inc.’s Seattle headquarters, I sat down with Chief Executive Matt Garman (pictured) to delve into the themes that will shape re:Invent and AWS’ ...

Microsoft's Azure AI models expansion introduces new industry-tailored solutions added, including Bayer's E.L.Y. Crop ...